A Territory-Owned, Responsive NDIS Provider
You Can Count On

our vision

A future where every Territorian with a disability is supported in ways that reflect who they are, where they’re from, and what matters most to them.

Empowerment

We support individuals to make informed decisions, exercise choice and control, and achieve their goals, while promoting independence and self-determination.

Cultural Safety

We create an environment where the cultural identities, beliefs, and values of individuals are respected and affirmed, ensuring that care and support services are inclusive & culturally responsive.

Connection

We seek to cultivate meaningful relationships built on trust, empathy, and mutual understanding. By fostering a sense of belonging and community, we aim to combat isolation, loneliness, and disconnection.

Respect

We honour the inherent dignity & rights of every individual, treating each person with kindness & compassion. We embrace diversity, value different perspectives, and champion equity and inclusivity.

Our Partnerships

Our Services

Tracks Care delivers The Duke of Edinburgh’s bronze award

Confidence, Skills, and Recognition – Your Way

TRACKS Care is proud to be an Award Centre delivering the Bronze level of the Duke of Edinburgh’s International Award — a globally recognised program that empowers young people to set goals, grow their independence, and be active in their community.

Open to participants aged 14–24 with disability, the Award is a flexible and supportive way to build life skills, explore interests, and have fun — all while earning 10 NTCET credits in the Northern Territory.

TRACKS Care offers culturally safe, disability-aware delivery of the Award, including tailored support to help participants:

Choose activities that align with their goals
Build a weekly or flexible schedule
Access support workers, transport, and communication aids
Work through challenges and celebrate progress

You can use your NDIS plan to participate — including funding from Social & Community Participation, Employment Assistance, or SLES

Our Services

Daily Personal Activities

Supporting you with culturally safe personal care and daily living activities.

Household Tasks

Helping you with everyday tasks around the house like doing the washing or dishes, going grocery shopping and making meals.

Development of Daily Living and Life Skills

Helping you develop Daily Living and Life Skills that make your life easier and make you more independent.

Participation in Community, Social and Civic Activities

Supporting you to do the things you want to do outside the house like visiting friends & family, attending appointments.

Transport Options

Our Transport Assistance program is dedicated to helping you navigate and connect with your community effortlessly.

Innovative Community Participation

We focus on empowering you to actively participate in your community and enhance your well-being

Support Coordination

Our support coordination service is here for you, providing personalised, culturally safe assistance as you navigate the complexities of the NDIS.

Employment Supports

we are a sister company of TRACKS Integrated Services, experts in employment and recruitment.

our point of difference

At TRACKS Care, we’re proud to be a Territorian-owned NDIS provider delivering inclusive, person-centred services to people of all backgrounds and abilities.

We specialise in supporting Aboriginal and Torres Strait Islander people with disability, but our doors are open to everyone across the Northern Territory who values support that’s local, respectful, responsive, and built around real goals. Our team lives and works in the Territory, we understand the lifestyle, the communities, and what it takes to make support work here.

What sets us apart is our commitment to delivering flexible, strengths-based supports that are tailored to each person’s needs, not just their NDIS plan. We take time to understand who someone is, what they care about, and how we can walk alongside them — whether that’s with daily living, community access, employment pathways or youth mentoring.

We don’t just operate in the Territory, we’re part of it. Our supports reflect the people, pace, and pride of the NT.

At TRACKS Care, each support service has its own specific intake process. Our team will guide you through each step to ensure a smooth experience. Generally, our intake process follows these steps:

Step 1
Initial Inquiry

Reach out to us through phone, email, in person, or our website to express interest.

Step 2
Information Gathering

We collect basic details about your needs and preferences.

Step 3
Service Overview

We provide detailed information about our services and how they can meet your needs.

Step 4
Meet and Greet

Schedule a meeting to discuss your goals and preferences with one of our friendly team members. This can be done in-person, over the phone, or via video call.

Step 5
Team Introduction

Meet your potential support workers and learn about their qualifications and experience.

Step 6
Service Agreement

Review and finalise your service agreement, including any specific requirements and policies.

What our clients say about us

TRACKS Care has been a game-changer for our family. Their culturally safe approach and genuine understanding of our needs make all the difference. We're grateful for their support and professionalism.

Emily R

Our expectations have been met and exceeded. As a new provider to the Northern Territory, I wanted to give them a go and they have not disappointed. It’s refreshing to find a provider that actually cares and takes the time to hear your personal story and family history, not just your disability journey.

Jarred L

They helped me build my confidence and get ready for work. My support worker helped me practise interview questions, update my résumé, and even find a placement where I feel valued. I never thought I’d be working again but now I’ve got a routine and feel proud of what I’m achieving.

Damien T

Our commitment to cultural safety

Respect for Diversity

We celebrate diversity and understand that each individual brings unique cultural backgrounds and experiences. Our team is trained to honour and respect cultural differences, ensuring everyone feels valued and understood.

Collaborative Partnerships

We actively engage with community organisations, cultural leaders, and advocates to foster collaborative partnerships and create a supportive environment that promotes cultural safety and respect.

Culturally Tailored Support

We recognise the importance of culturally tailored support. Our services are designed to be inclusive and responsive to the cultural needs and preferences of our clients and their families.

Cultural Competence Training

Our staff receive comprehensive cultural competency training, which includes general training on delivery of service with cultural sensitivity/ awareness and specific training tailored to the cultural needs of the individual/s they care for. This dual approach enhances understanding of diverse cultures, traditions, and communication styles, enabling our carers to provide person-centred, culturally sensitive care to individuals from all backgrounds.